Return & Refund Policy

At CARDIVO, we want you to be happy with your purchase. This policy applies to all orders placed on cardivo.store and delivered within the United Kingdom.

Return window

You can request a return within 14 days of receiving your order. You do not need to give a reason.

Free returns

Returns are free. Once your return request is approved, we will send you a prepaid return label, so you pay nothing to send the item back.

Eligible items

• Sealed products (booster boxes, packs, Elite Trainer Boxes, tins, bundles, collections): accepted whether unopened or opened.
• Single cards: must be returned in the same condition they were received, in their sleeve and toploader.
• Graded cards: must be returned in the original, undamaged grading slab.
• Accessories: must be returned unused.

How to request a return

1. Email contact@cardivo.store or call +44 7398 560477 with your order number and the item(s) you want to return.
2. We will reply within 2 business days with your prepaid return label and instructions.
3. Pack the item securely and drop it off with the carrier within 14 days of receiving the label.

Refunds

We issue your refund within 14 days of receiving the returned item. Refunds go back to your original payment method. Depending on your bank, it can take a further 3–5 business days to appear in your account.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty, or is not what you ordered, contact us within 14 days of delivery with your order number and photos. We will offer a replacement or a full refund at no cost to you.

Cancellations

You can cancel your order free of charge at any time before it is dispatched by contacting us. You will receive a full refund.

Contact

CARDIVO
12 Hammersmith Grove
London, W6 7AP
United Kingdom

Email: contact@cardivo.store
Phone: +44 7398 560477