FAQs

Frequently Asked Questions

## What products does CARDIVO sell?

CARDIVO offers Pokémon, One Piece, Sports Cards, Singles, and Sealed Products for collectors and trading card enthusiasts.

## Where do you ship?

We currently ship within the United Kingdom only.

## How long does order processing take?

Orders are normally processed within 1–2 business days.

## How long does delivery take?

Estimated delivery is 3–5 business days after your order has been processed.

## How can I track my order?

Once your order has been dispatched, you will receive shipping information and tracking details when available. You can also use our Track Your Order page to check your shipment.

## Can I return my order?

Yes. Eligible orders may be returned within 14 days. Please review our Refund Policy for the complete conditions and return instructions.

## Are your products authentic?

CARDIVO aims to offer authentic trading card products sourced for collectors and enthusiasts. Product descriptions will provide relevant details about the item and its condition where applicable.

## What should I do if my order arrives damaged?

Please contact us as soon as possible with your order number and clear photographs of the packaging and damaged item. We will review the issue and assist you.

## What if I receive the wrong product?

Please contact us with your order number and details of the item received. We will investigate the issue and help resolve it.

## How can I contact CARDIVO?

You can contact us by email at:

jaimealberto.valenciasanchez@outlook.com

Phone: +44 7398 560477