Privacy Policy

Last updated: September 10, 2026

At CARDIVO, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you visit our website, place an order, or contact us, we may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order information
• Payment and transaction information
• Information you provide when contacting us
• Device and browser information

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Process payments
• Ship your orders
• Send order confirmations and updates
• Provide customer support
• Process returns and refunds
• Improve our website and services
• Prevent fraud and unauthorized activity
• Comply with applicable laws

Payment Information

Payments are processed through Shopify and/or the payment providers available at checkout. CARDIVO does not store your complete payment card details.

Sharing Your Information

We may share necessary information with trusted service providers that help us operate our store, including Shopify, payment processors, shipping providers, analytics services, and technology providers.

We may also disclose information when required by law or when necessary to protect our rights, customers, or business.

Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, and improve our services.

You can manage cookies through your browser settings.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide services, maintain business records, prevent fraud, resolve disputes, and comply with legal obligations.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where applicable

To make a privacy request, contact us using the information below.

Marketing

If you subscribe to CARDIVO marketing communications, we may send you information about products, promotions, and updates.

You can unsubscribe at any time using the unsubscribe link in our emails.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

International Data Processing

Some service providers used by CARDIVO may process information outside the United Kingdom. Where required by applicable law, appropriate safeguards are used for international transfers.

Children's Privacy

CARDIVO does not knowingly collect personal information from children for the purpose of making purchases.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

CARDIVO
12 Hammersmith Grove
London, W6 7AP
United Kingdom

Email: jaimealberto.valenciasanchez@outlook.com

Phone: +44 7398 560477